Student information

If you require further information in regards to your studies with TRY Learning, please contact the office on

03 8545 9536 or submit an enquiry form and we will respond to you shortly.

Below is some important information about being a student with TRY Learning

TRY Learning accepts applications from all students who meet the entry requirements published in the course information.  Applications are accepted on a first come, first served basis but if a course is full, you will be offered a place in a course starting at a later date.

To apply to enrol in a course, you must complete Enrolment Form/Application Form etc.  TRY Learning accepts applications through its online enrolment process. You will be provided with an online enrolment link in the email that use you can use to submit your application. If you are applying for a course that has entry requirements you will also need to provide the necessary evidence (as indicated on the Course Outline) such as verified copies of qualifications, CV, working with children check, police check or other evidence.

If you are applying for Credit you should indicate this on your enrolment and supply certified copies of your transcripts so we can assess your application for Credit. See the section on Credits in this Handbook below.

You will be contacted within 10 business days to let you know the status of your application/ enrolment and to confirm your details.

As part of the entry requirements you may be required to attend an interview and undertake a Language Literacy and numeracy (LLN) test. Details of the interview and LLN assessment will be provided at this stage.

Upon approval of your application/enrolment, you will be sent further information about the next steps, payment arrangements and how you can get started in your course.

Enrolment Form

A Unique Student Identifier (USI) is a reference number made up of numbers and letters that creates a lifetime record for an individual of all the nationally recognized training that has been completed.  Under the Unique Student Identifiers Act 2014, all RTOs must ensure they have a valid USI for any student that enrolls in nationally recognised training from 2015.  This means that as a student you must either:

  • Provide us with your USI, or
  • Provide us with permission to access or create your USI on your behalf.

If you are providing us with permission to access or create your USI we will need a valid form of identification. The ID that you provide for this purpose will be destroyed once we have used it for this purpose.

If you would like to create your own USI, please visit:

We are unable to issue a qualification or a statement of attainment unless we have a valid USI.

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

TRY Learning has a process that has been structured to minimise the time and cost to applicants and provides a supportive approach to students wishing to take up this option. You should ideally apply for RPL at the time of enrolment but you may also apply up to 2 weeks into your course.

If you think RPL is a suitable option for you, the first step is to contact your trainer/assessor or our office and have a conversation about whether or not RPL might be suitable for you. Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence.

A trainer/assessor will be available to assist you throughout this process.

To apply for RPL, you will need to fill in a part of the kit and return it with an RPL Application Form. Your application will then be assessed for suitability and you will then be contacted by an assessor to progress the RPL process.

From here, usually the RPL process involves gathering evidence to demonstrate skills, knowledge and experience, responding to questions, completing tasks and depending on the area, observation of your work skills in your workplace.

Fees are applicable for Recognition of Prior Learning and you will be advised of these fees upon contacting us.

For more information about submitting an application for RPL, contact the head office.

Student Rights

All students have the right to:

  • Be treated fairly and with respect by all students and staff.
  • Learn in a supportive environment which is free from harassment, discrimination and victimisation.
  • Learn in a healthy and safe environment where the risks to personal health and safety are minimised.
  • Have their personal details and records kept private and secure according to our Privacy Policy.
  • Access the information TRY Learning holds about them.
  • Have their complaints and appeals dealt with fairly, promptly, confidentially and without retribution.
  • Make appeals about procedural and assessment decisions.
  • Receive training, assessment and support services that meet their individual needs.
  • Be given clear and accurate information about their course, training and assessment arrangements and their progress.
  • Access the support they need to effectively participate in their training program.
  • Provide feedback to TRY Learning on the client services, training, assessment and support services they receive.

Student Responsibilities

All students, throughout their training and involvement with, TRY Learning are expected to:

  • Notify us if any of their personal or contact details change.
  • Provide relevant and accurate information to TRY Learning in a timely manner.
  • Approach their course with due personal commitment and integrity.
  • Attend all classes
  • Complete all assessment tasks, learning activities and assignments honestly and without plagiarism or infringing on Copyright.
  • Hand in all assessment tasks, assignments and other evidence of their work with a completed and signed cover sheet on the dates specified in their Time Table.
  • Make regular contact with their Trainer/Assessor.
  • Prepare appropriately for all assessment tasks, visits and training sessions.
  • Notify TRY Learning if any difficulties arise as part of their involvement in the program.
  • Notify TRY Learning if they are unable to attend a training session for any reason at least 12 hours prior to the commencement of the activity.
  • Make payments for their training within agreed timeframes, where relevant.
  • Treat all people with fairness and respect and not do anything that could offend, embarrass or threaten others.
  • Not harass, victimise, discriminate against or disrupt others.
  • Treat all others and their property with respect.
  • Respect the opinions and backgrounds of others.
  • Follow all safety policies and procedures as directed by staff.
  • Report any perceived safety risks as they become known.
  • Not bring into any premises being used for training purposes, any articles or items that may threaten the safety of self or others.

Your enrolment may be cancelled, if you are found to be in breach of student code of conduct.

Harassment, victimisation or bullying

TRY Learning is committed to providing all people with an environment free from all forms of harassment, victimisation and bullying. TRY Learning will not tolerate any behaviour that harms, intimidates, threatens, victimises, offends, degrades or humiliates another person.

Anti-discrimination law defines harassment as any form of behaviour that you do not want, that offends, humiliates or intimidates you and that creates a hostile environment.  Examples of harassment are making fun of someone, spreading rumours, offensive jokes, ignoring someone, etc.

Victimisation is where a person is treated unfairly because they have made a discrimination complaint.

Bullying is verbal, physical, social or psychological abuse by a staff member or student. Bullying falls under health and safety legislation.

If you at any time feel that you are being harassed, victimised or bullied by a staff member or student, you should follow these steps.

If you feel that you are being harassed, victimised or bullied, ideally you should tell the person that you don’t like the behaviour and ask them to stop. However, if you are not comfortable doing this, you should lodge a complaint as per TRY Learning Complaints and Appeals procedure and detailed in this Handbook.

Equal opportunity

The principles and practices adopted by TRY Learning aim to ensure, that current and prospective students, clients and other stakeholders are treated fairly and equitably in their dealings with TRY Learning.

All people will be treated courteously and expeditiously throughout the process of enquiry, selection and enrolment and throughout their participation in a course.

TRY Learning provides equity in access to the level of training and support required by each student.  All students are supported in a manner that enables them to achieve their full potential and success in their training outcomes.  All students are provided with opportunities to develop and successfully gain skills, knowledge and experience through education and training.

The training and assessment offered by TRY Learning focuses on providing you with knowledge and skills required to the standard of performance required in the workplace.  This is known as competency based training and assessment. Each of the components of your course is a “unit of competency”.  You may either be studying one or a few units of competency or a set of units that make up a total qualification.  Each unit of competency is linked to specific skills and knowledge required in the workplace.

Many of our courses are delivered in clusters. This means groups of similar units have been packaged together and to avoid repetition. You will receive training and assessment for all units in a cluster at the same time.

Our course outlines include the details of how we deliver the training to you as well as the assessment methods that will be used to assess whether you have reached the required standard of performance.  Generally our courses may involve classes, workplace component, homework and online learning.

Assessment methods vary from course to course but usually include written questions, projects, written assignments, and practical observations.

If you are enrolled in a class-based course, it is an expectation that you attend every class so as to not fall behind. Generally there is overall 80% attendance requirement for each cluster for the duration of the course. You must attend all the scheduled classes. If you miss any class (due to genuine reasons), you may attend the same class at some other times with a different group and trainer. You need to organise this with your trainer. It is also your responsibility to organise with your trainer the collection of the paperwork and information you missed. You may be required to pay fee for the extra class.  Please notify your trainer at least 1 day prior to class if you are unable to attend for some reason. Medical certificate will be required for the absences made.

There will also be an expectation that you complete a certain amount of homework each week in order to finish learning and assessment tasks required for completion of your course. Your trainer will guide you on what to do during this time and how much is expected. This is also outlined on the Course Outline and in your Time Table.

Some of our courses require certain hours of work placement. You will be required to attend a workplace to complete workplace learning and assessment component of the courses. You must attend all scheduled days at the workplace, unless genuine reasons (medical certificate required). You must notify your workplace supervisor about your absence from the workplace.

It is students’ responsibilities to find their own work placement. However TRY Learning provides guidance and support as needed.

Students will have to sign a Work Placement Agreement with their employer/host employer and return a copy to their trainer. This document will be filed in individual student file.

At the beginning of each unit or cluster, your assessor will go through the arrangements for assessment with you and you will be given all the details about the assessment requirements.

At this time you will:

  • Be provided with detailed assessment instructions for each task/requirement which includes the criteria that you’ll be assessed against.
  • Be informed of relevant due dates or timing of assessments to be conducted

Your assessor will go through all of the arrangements with you and you can ask them any questions you have.

Submitting your assessments

You must submit written assessment tasks with a completed and signed Assessment Task Cover Sheet. The cover sheet asks you to make a declaration that the work is your own.  Written tasks will not be accepted without a signed cover sheet. You will receive a copy of your assessment cover sheet as a receipt of your work submission.

Assessments can be submitted directly to the trainer/assessor as advised by your trainer and assessor during induction.

You must keep a copy of all tasks that you submit as we are not able to return copies because we must keep them as evidence in your file.  Additionally, we will not be held responsible for any items that go missing in the post or email submission. If this occurs, you will be asked to re-submit the work.

Written work will be marked within 30 days of receipt. Your assessor will provide you with written feedback and confirm the outcome of the task on the Task Cover Sheet. In some cases, result/outcome may not be readily available, as some assessments are randomly selected for moderation/validation and results may be withheld until any mandatory quality control processes are completed.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of your tasks are assessed as Not Satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).  You can have 2 further attempts to complete the task and achieve a Satisfactory outcome.  You will be given a timeframe for your resubmission and advised what you must include in your re-submission.

If, after the third attempt, you are still assessed as Not Satisfactory for a task, you will need to complete additional training and assessment to support you in achieving a Competent outcome. This may incur an additional fee as identified in the fees and charges information.

Reasonable adjustment in assessment

Some students may need modifications to assessments due to disability, illness or special considerations – this is called reasonable adjustment.

Reasonable adjustment can involve:

  • Making training and assessment resources and methods more accessible e.g. providing learner workbooks in an audio format or on different coloured paper.
  • Adapting physical facilities, environment and/or equipment e.g. setting up hearing loops.
  • Making changes to the assessment arrangements e.g. more time allowed for assessments.
  • Making changes to the way evidence for assessment is gathered e.g. written questions asked orally

Please speak to your assessor if you think that you may need an adjustment made. Note these adjustments are made at the discretion of your assessor based on your identified needs.

 Appealing assessment decisions

If you do not agree with any assessment decision, you can lodge an assessment appeal.  Please refer to the Complaints and Appeals section in this handbook for information about how to lodge an appeal.

TRY Learning has a no tolerance policy for plagiarism, cheating and collusion. Students are expected to act with integrity at all times and only submit work that is their own or that has been appropriately referenced and includes acknowledgements of all resource materials used in the preparing the work.

When you submit your assessments, you will be required to sign a declaration that the work provided is your own and that you have not cheated or plagiarised the work or colluded with any other student/s.

If you are found to have plagiarised, cheated or colluded, you will be given an opportunity to respond to the allegations.  If you are found to have plagiarised, cheated or colluded, we will be required to take disciplinary action which is likely to require you to complete the assessment again.

You may access or obtain a copy of the records that TRY Learning holds about you at any time. This includes personal information and records of participation and progress.

If you want to access or obtain a copy of records, you must make a request in writing to the Compliance Manager using the Access to Records Request Form outlining which records you wish to access. There is no charge to access your records however there is a cost of 50c per page for photocopying, if the file size is bigger than 10 pages.

Access to records may be provided by:

  • making copies of the records held in a file
  • providing a time for you to review your file
  • providing access to the online portal where some records about the course can be viewed.

Amendment to records

If a student considers the information that TRY Learning holds about them to be incorrect, incomplete, out of date or misleading, they can request that the information be amended.

Where a record is found to be inaccurate, a correction will be made.  Where a student requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record.

You can apply for a copy of your results if you have lost your originals.  There is a fee which can be found in the Student Handbook (hyper link to Student Handbook PDF. Handbook Attached)

To apply, complete the Request for Replacement Results and forward it with the appropriate fee (see below) to:

Student Administration, TRY Learning

285-289 Abbotts Road, Dandenong South, VIC, 3175
(03) 8545 9536


The purpose of this policy and procedure is to outline TRY Learning’s approach to managing dissatisfaction, formal complaints and appeals of students, clients, staff and other members of the community. It provides a transparent approach for all complaints and appeals to be addressed in a fair, efficient and confidential manner.

This policy and procedure ensures compliance with Standard 6 of the Standards.

Contact a TRY Learning
advisor for more information